Privacy Policy

Effective Date: January 1, 2025

Radiant Health Saunas Inc. (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect your information when you visit our website or purchase our infrared saunas and related products or services.

1.  Information We Collect

We may collect the following types of information:

a.  Personal Information

  • Name
  • Email address
  • Phone number
  • Billing and shipping address
  • Payment information (processed securely through third-party payment processors)
  • Wellness preferences and product interests

b.  Non-Personal Information

  • IP address
  • Browser type and version
  • Device information
  • Pages visited on our website
  • Time spent on our website
  • Referring website

c.  Cookies and Similar Technologies

We use cookies, web beacons, and other tracking technologies to:

  • Analyze website usage and trends
  • Administer and improve the site
  • Personalize your experience and recommend products
  • Gather demographic information about our user base

You can control or disable cookies through your browser settings.

2.  How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders for Radiant Health Saunas and related products
  • Provide, operate, and improve our website and services
  • Respond to your inquiries and provide customer support
  • Send promotional and marketing communications (if you have opted in) about infrared sauna benefits, special offers, and product updates
  • Analyze website usage and performance
  • Enhance user experience through personalized recommendations
  • Comply with legal obligations

3.  How We Share Your Information

We do not sell your personal information. However, we may share your information with:

  • Service Providers: Trusted third-party vendors who assist us with website operations, payment processing, shipping, and marketing communications.
  • Business Partners: If you opt into offers from our wellness and lifestyle
  • Legal Authorities: When required by law or to protect our rights, safety, or
  • Successors: In the event of a merger, acquisition, or sale of our business.

All third-party service providers are required to adhere to strict confidentiality and data protection obligations.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4.  Your Choices and Rights

a.  Opting Out of Communications

You can opt out of marketing emails by clicking the “unsubscribe” link in the email.

b.  Access, Update, or Delete Your Information

You may request to access, update, or delete your personal information by contacting us at [email protected]

c.  Cookies

You can manage your cookie preferences through your browser settings.

d.  Data Portability

You may request a copy of your personal data in a commonly used format.

e.  Do Not Track 

Our website does not currently respond to “Do Not Track” signals from browsers.

5.  Data Security

We implement reasonable security measures to protect your information, including:

  • Encryption of sensitive data
  • Secure servers for transactions
  • Regular security assessments

However, no data transmission or storage system is 100% secure. Please contact us immediately if you believe your information has been compromised.

6.  Third-Party Links

Our website may contain links to third-party websites, including wellness resources or product partners. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

7.  Children’s Privacy

Our website and products are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18.

8.  International Users

If you access our website from outside Canada, your information may be transferred to, stored, and processed in Canada. By using our services, you consent to these transfers.

9.  Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page with the updated effective date. We will notify you of significant changes through email or a prominent notice on our website.

10.  Contact Us

If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us at:

Radiant Health Saunas Inc. 1333 W Broadway, Suite 750 Vancouver, BC V6H 4C1 Canada

You may also contact our Privacy Officer at [email protected]

Thank you for trusting Radiant Health Saunas Inc. Your privacy is important to us.